The player from Austria had won 100 thousand euros and successfully withdrew the first 4 thousand euros. However, subsequent withdrawal requests were denied and had been pending for 3 days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved. The casino was confirmed jest to have held a Curaçao Interactive Licensing (CIL) license.

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Despite being KYC verified and reaching out to customer support, he received no help or resolution, which led owo frustration and plans jest to boycott the casino. The Complaints Team was unable to investigate further as the player did not respond jest to requests for additional information, resulting in the rejection of the complaint. The player asserted that he only used ów lampy account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy pan multiple account usage. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal.

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